Contact us AND COMPLAINTS

If you have any enquiries regarding your Goldman Sachs & JBWere Superannuation Fund account there are various ways to contact us for help and assistance. For additional information about the Fund and its key features, you should also refer to the Product Disclosure Statement relevant to your section of the Fund available from the Documents & Forms section of this site.

Call us: 1800 025 026

Fax us: +61 3 9245 5827

Email us: GSJBWAdmin@mercer.com

Write to us: The Goldman Sachs & JBWere Superannuation Fund, GPO Box 4303, Melbourne VIC 3001

Overseas: +61 3 8306 0978

You can reach us between 8.30am and 7.00pm AEST/AEDT, Monday to Friday, except for national public holidays. To contact the Fund’s Privacy Officer or Complaints Officer, please write to the appropriate officer at the above address.

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 45 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018. For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.